Privacy Policy

Last Updated: May 28, 2019

This privacy policy (the “Policy”) explains how GoodDollar Limited, Non for Profit company limited by guarantee, incorporated under the laws of England and Wales (“GoodDollar”) collects, uses and discloses personal information through its websites ( and it’s subdomains).

Application of this Policy

For the purposes of applicable international data protection laws GoodDollar is the “controller” of personal information collected through the websites, other GoodDollar’s project websites, widgets and mobile applications (together the “Websites”), and is the company to contact if you have questions about the use of your personal information (see the “Contact Us” section below). This policy also applies to any information collected during our Pilot Alpha.

Collection of Information

Information You Provide to Us

We collect information you provide directly to us.  For example, we collect information when you register to receive communication for us using our Websites, fill out a form, participate in a contest or promotion, apply for a job, register to our Alpha, use out chat or forum or communicate with us via third party social media sites, request customer support, or otherwise communicate with us.

You acknowledge that we may rely upon such information and that you are responsible for any damages or losses which may result from any inaccuracies.

When you Contact Us

If you contact us by telephone, email, post or use another function offered by us, such as the chat feature, we will collect any information about the communication and any additional information that you choose to give us.  We will use this information to review, investigate and respond to any comment or question that you may raise.

Information About Your Use of our Websites

Usage Information

We may collect information about your use of our Websites, such as geo-location.

Automatically Collected Information

When you access or use our Websites, we may automatically collect information about you, including:

  • Log Information:  We may collect log information about your use of the Websites, including the type of browser you use, app version, access times, pages viewed, your IP address, any other network identifiers, and the page you visited before navigating to our  Websites.
  • Device Information:  We may collect information about the computer or mobile device you use to access our Websites, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
  • Activities on the Websites: We may collect records of activities on the Websites, including any content you post.  
  • Location Information:  In accordance with your device permissions, we may collect information about the precise location of your device.
  • Information Collected by Cookies and Other Tracking Technologies:  We may use different technologies to collect information, including cookies and web beacons.  

Information We Collect from Other Sources

We may obtain information from other sources and combine that information we collect.

We may share some of the information we collect from you on installation of the mobile app with vendors and other service providers who are engaged by, or working with us.  This information may also be shared with these parties for analytics purposes, which may require the reproduction and display of your information in an aggregated and anonymized manner that will not in any way identify you.

Use of Information

In addition to the uses identified elsewhere in this Privacy Policy, we use the information we collect to provide to:

  • improve your browsing experience by personalizing the Websites and to improve the Subscription Service;
  • send information or content to you which we think may be of interest to you by post, email, or other means and send you marketing communications relating to our business;
  • promote use of our GoodDollar to you and share promotional and information content with you in accordance with your communication preferences;
  • provide other companies with statistical information about our users — but this information will not be used to identify any individual user;
  • send information to you regarding changes to our terms of use, privacy policy, or other legal agreements
  • meet legal requirements.

Sharing of Information

We will not share the personal information we hold about you except in the following circumstances:

  • With the GoodDollar entities; and
  • With GoodDollar current and future parents, affiliates, subsidiaries, and other companies under common control and ownership; and
  • With services providers which provides services to users on our Websites;
  • in response to a request for information if we believe disclosure is in accordance with, or required by any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements;

Social Sharing Features

If you have elected to use our applications provided via social networks (such as Facebook, Twitter etc.), our Websites will access your social network account general information which includes your name and username in the social network, profile picture, gender, networks, user ID, list of friends, and any other information you have shared depending on the settings you establish with the entity that provides the social sharing feature.  For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.

Advertising and Analytics Services Provided by Others

We may allow others to provide analytics services and serve publications on our behalf across the web and in mobile applications.  These entities may use cookies, web beacons, device identifiers and other technologies to collect information about your use of the Services and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked, and conversion information.  This information may be used, among other things, to analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites, and better understand your online activity. For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit if you are in the United States and if you are in the EU, please visit  

Your Choices

Depending on where you or your data resides you may have certain rights and protections under the law regarding the processing of your personal data.  For example, you may also have the right to object to, or request that we restrict, certain processing and in some circumstances to obtain a copy of the personal information in machine readable format.  

Legal Basis for Processing:  When we process your personal data we will only do so based on the information you provided when registering on our Websites, our legal basis for processing your personal information will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to communicate with you, to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests. In some cases, we may also have a legal obligation to collect personal information from you.

Data Subject Requests:  You have the right to access personal data we hold about you and to ask that your personal data be updated, corrected, erased, or transferred.  You may also have the right to object to, or request that we restrict, certain processing. If you would like to exercise any of these rights, you can log into your account or emailing us at  If you wish to delete or deactivate your account, please note that we may retain certain information as required by law or for legitimate business purposes.  We may also retain cached or archived copies of information about you for a certain period of time.

Questions or Complaints:  If you would like to exercise any of these rights, you can contact us at  If you have a concern about our processing of personal data that we are not able to resolve, you may have the right to lodge a complaint with the data privacy authority where you reside.  


Most web browsers are set to accept cookies by default.  If you prefer, you can usually choose to set your browser to remove or reject browser cookies.  Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

Promotional Communications

You may opt out of receiving emails or text messages from us by following the instructions in those emails.

Mobile Push Notifications/Alerts

With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device.  You can deactivate these messages at any time by changing the notification settings on your mobile device.

Notice to California Residents

California Business & Professions Code Section 22575(b) (as amended effective January 1, 2014), entitles California residents to know how our responds to “Do Not Track” browser settings. We do not currently take actions to respond to Do Not Track signals because a uniform technological standard has not yet been developed. We continue to review new technologies and may adopt a standard once one is created.

Transfer of Information to Other Countries

When using our services, your data is processed and stored in the EU and other countries.  We and our service providers may transfer your information to, or store or access it in, jurisdictions that may not provide equivalent levels of data protection as your home jurisdiction.  We will take steps to ensure that your personal data receives an adequate level of protection in the jurisdictions in which we process it.

Retention of Personal Information

We store the information we collect on you for as long as is necessary for the purpose(s) for which we originally collected it, or for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations. The period for which we will retain personal information will vary depending on the purposes that it was collected for, as well as the requirements of any applicable law or regulation.

Security and Integrity of Information

We protect your personal information by using data security technology and using tools such as firewalls and data encryption.  We restrict access to personal information at our offices so that only officers and/or employees with a legitimate business purpose can access it.


GoodDollar is not available for users under the age of 18 (or the age of legal consent for the jurisdiction the user is located in) (a “Minor”).  We do not knowingly collect personal information from or about Minors.  If you are a Minor, you should not nor provide any personal information to us.

If we become aware that a Minor has shared any information with us, we will delete such information.  If you have any reason to believe that a minor has shared any information with us, please contact us at

Changes to this Privacy Policy

The Policy will be reviewed from time to time to take account of changes to our operations or practices and, further, to make sure it remains appropriate to any changes in law, technology and the business environment.  Any personal information held will be governed by our most current Policy.


The Websites may include links to other websites on the internet.  We are not responsible for the content of these sites or for any other privacy practices on these internet sites.  You should read the terms of use and the privacy statements of any such websites. Our terms of use and our Privacy Policy apply only to information collected by us in accordance with this Policy.

Contact Us

Should you have any questions regarding the Policy, please contact us Please include your name, and mailing or email address.  We may require that you provide additional information to verify your identity before allowing you to exercise certain rights outlined above.